- Are you in immediate danger? If you are in immediate danger or seriously injured, you can contact the emergency services on 999 (or 112 from a mobile phone).
- Find a safe space. If an incident has just happened try and find somewhere you feel safe. If you need to find a safe space see the contact details and other information about Health and Emergency services near you.
- Report and Support. Students and staff can report an incident using the University’s Report and Support system. You can choose to do this anonymously or you can request support from an advisor. If you choose to talk to an advisor they will be able to talk through the options and support available to you, in confidence.
- University Procedure. If you choose to make a formal complaint to the University about a student or member of staff there are procedures which set out the steps you'll need to follow. Further details can be found on the Student Conduct and Complaints page.
- Harassment Contacts. If you are experiencing harassment (including bullying, assault, discrimination, hate incidents or sexual harassment) and wish to seek further support, you can also make use of the Harassment Contacts within the University. Students can choose to contact any of the Harassment Contacts and may prefer to speak to someone from a different department or section.
- Counselling Service. Students are able to access support from our counselling team. Counselling offers you a safe space to address the impact that an incident has had upon you. All counsellors are fully qualified members of BACP, BABCP, or UKCP, and adhere to ethical guidelines. Counselling can be accessed by emailing us: firstname.lastname@example.org or email@example.com Or, you can call us: +44 (01227 823206)
- Mental Health and Wellbeing. We have mental Health Advisers, who can offer mental health advice and support if you have found your mental health to be impacted following an incident. For further information, please consult our website. If you feel you need urgent support please phone on 01227 826573 for the Canterbury campus or 01634 888474 for Medway or email KentSSW@kent.ac.uk or MedwaySSW@kent.ac.uk and ask for an on the day appointment.
- Nightline. Call Nightline and speak to a trained student volunteer about anything that may be troubling you. Student volunteers are on hand throughout the night if you just need someone to listen. (20.00-08.00, Monday, Wednesday, Friday, Saturday and Sunday).