- Are you in immediate danger? If you are in immediate danger or seriously injured, you can contact the emergency services on 999 (or 112 from a mobile phone). Report and Support is not an emergency reporting tool.
- Find a safe space. If an incident has just happened, try and find somewhere you feel safe. If you need to find a safe space, see the contact details and other information about Health and Emergency services near you.
- Report and Support. Report and Support is the University's online reporting tool that provides direct, confidential help, whilst not immediately triggering a formal complaint. Students can report an incident using the University’s Report and Support system. You can choose to do this anonymously or you can request support from an advisor. If you choose to talk to an advisor, they will be able to talk through the options and support available to you, in confidence. No formal investigation will be triggered without your consent, but you can still access confidential support.
- University Procedure. The University takes instances of discrimination and hate incidents very seriously. If you would like to discuss the process of reporting to the university informally (that is, before submitting a formal complaint), you are able to access this by reporting through Report and Support. If you choose to make a formal complaint to the University about a student or member of staff there are procedures which set out the steps you'll need to follow. Further details can be found on the Student Conduct and Complaints page.
- Reporting Anonymously via Crimestoppers. If you are worried about a reporting process, and would prefer to report anonymously, you can report to Crimstoppers. Crimestoppers are an independent charity that gives people the power to speak up and stop crime, 100% anonymously. Crimestoppers will send your report to the local police force. You can find additional information about this here.
- Need to contact the Police? If you are in immediate danger or are seriously injured, you can call 999 (or 112 from a mobile). For non-emergency calls, dial 101. To find out more information about how Kent Police can support you, please click here.
- Harassment Contacts. If you are experiencing harassment (including bullying, discrimination, hate incidents or sexual harassment) and wish to seek further support, you can also make use of the Harassment Contacts within the University. The University has appointed and trained members of staff, who can be contacted for advice and support. You can choose to contact any of the contacts and may prefer to speak to someone from a different department or section.
- Counselling Service. Students are able to access support from our counselling team within Student Support and Wellbeing. Counselling offers you a safe space to address the impact that an incident has had upon you. All counsellors are fully qualified members of BACP, BABCP, or UKCP, and adhere to ethical guidelines. Counselling can be accessed by emailing us: firstname.lastname@example.org or email@example.com
Or, you can call us: +44 (01227 823206). If you want to understand our Counselling Service better, see this visual guide (alternative text available).
- Mental Health and Wellbeing. We have mental Health Advisers, who can offer mental health advice and support if you have found your mental health to be impacted following an incident. If you feel you need urgent support, please phone = 01227 826573 for the Canterbury campus or 01634 888474 for Medway or email KentSSW@kent.ac.uk or MedwaySSW@kent.ac.uk and ask for an on-the-day appointment. We also have a guide to help you understand what happens in a mental health adviser meeting.
- Nightline. Call Nightline and speak to a trained student volunteer about anything that may be troubling you. Student volunteers are on hand throughout the night if you just need someone to listen. (20.00-08.00, Monday, Wednesday, Friday, Saturday and Sunday).